"Sorry, I can't print that out/prepare that invoice/send that email. The computer's not working – again." Like many other things in life, computer and information systems don't look after themselves. Regular checking and maintenance is essential to keep them functioning reliably and at full capacity.
For companies without an in-house IT department, Alphabase's five-tier service contracts are the perfect answer. They provide a fast, effective service at a price that every size of company can afford; one of them will be right for your business.
All contracts give you unlimited phone support, access to our dynamic NetBoot Service web site– and peace of mind.
Silver, Gold, Platinum or Titanium contracts also include on-site visits, if we are unable to solve your problem remotely from our headquarters in Kent.
Best of all, our tariffs are flexible but our price scale stays the same, whatever the size of your company – or your ambitions!
Advice for when something goes wrong…
Stop what you're doing, E-mail/pick up the phone, Don’t make it worse – let us deal with it!
|
|
Bronze
Annual Service Visit
Apple Authorised Repairs*
Increased Productivity
Peace of Mind
Reliability
Access to NetBoot Service Web site
Remote Servicing and Support
Unlimited Phone Support
Silver
Quarterly Service Visits
Apple Authorised Repairs**
Increased Productivity
System Stability
Peace of Mind
Reliability
Access to NetBoot Service Web site
Remote Servicing and Support
Unlimited Phone Support
48 Hour Response Time
|
Gold
Monthly Service Visits
Apple Authorised Repairs
Increased Productivity
System Stability
Software Updates
Peace of Mind
System Backups
Reliability
Scheduled Maintenance
Access to NetBoot Service Web site
Remote Servicing and Support
Unlimited Phone Support
24 Hour Response Time
Platinum
Fortnightly Service Visits
Apple Authorised Repairs
Increased Productivity
System Stability
Software Updates
Peace of Mind
System Backups
Reliability
Scheduled Maintenance
Access to NetBoot Service Web site
Remote Servicing and Support
Unlimited Phone Support
8 Hour Response Time
|
Titanium
Fortnightly Service Visits
Apple Authorised Repairs
Increased Productivity
System Stability
Software Updates
Peace of Mind
System Backups
Reliability
Scheduled Maintenance
Access to NetBoot Service Web site
Remote Servicing and Support
Unlimited Phone Support
4 Hour Response Time
|
|
*All hardware/software component level repairs will be charged at cost.
**All hardware/software component level repairs (except labour) will be charged at cost. |
